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Learning at the Library

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Today in History: Tribute to Steve Jobs 

Remember your first Apple product? Maybe it was a computer, device for playing and storing audio, touch screen, or phone? Sleek and sexy technology at the cutting edge. Intuitive, fun, delightful, addictive, always changing.  Or... when the library migrated over from the Dells, becoming beautifully populated with bright new Macs? Our fleet was under command …

Posted 11 months ago by

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Reference and other Services at the Library 

I’ve started to think about what it means to provide our patrons with excellent service. I first came across the interesting article Library service as theatre that touched on some very interesting issues about the quality of service that librarians provide and the challenges and controversy surrounding retail customer service strategies in libraries. I …

Posted 54 months ago by

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I Love My Librarian! 

In The New York Times of Monday, August 27th, my eye cast upon the large script and full ad  -- the "I Love My Librarian 2012 Award".  Even more happily came the words on page C6 -- "Librarians in our nation's 122,000 libraries make a difference in the lives of millions of Americans every …

Posted 61 months ago by

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A Service Design Opportunity 

Here is a reflection on a recent workshop I attended. Check out my thoughts on a library-related project! Do you have any ideas for related projects?


Reposted from art as work. Written by Brian Hughes.

I just participated in a two day workshop run by Engine, a UK design group that focuses on applying diverse design processes to designing customer-oriented services. The workshop focused on designing services that are complex by nature, usually involving "four P's": People, Places, Processes, and Products (not to be confused with the four P's of marketing). …

Posted 71 months ago by

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