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Reference and other Services at the Library 

I’ve started to think about what it means to provide our patrons with excellent service. I first came across the interesting article Library service as theatre that touched on some very interesting issues about the quality of service that librarians provide and the challenges and controversy surrounding retail customer service strategies in libraries. I …

Posted 74 months ago by

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Library Service 

The article, Library Service as theatre by Cherry, J., and Calvert, P. (2012) explores the attitudes librarians have towards customer service. Cherry and Calvert (2012) took a look at past literature that has explored library service. It was found that librarians believe that quality of service is one of the most important aspects of being …

Posted 75 months ago by

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