A Service Design Opportunity

| November 7, 2011

Here is a reflection on a recent workshop I attended. Check out my thoughts on a library-related project! Do you have any ideas for related projects?


Reposted from art as work. Written by Brian Hughes.

I just participated in a two day workshop run by Engine, a UK design group that focuses on applying diverse design processes to designing customer-oriented services. The workshop focused on designing services that are complex by nature, usually involving "four P's": People, Places, Processes, and Products (not to be confused with the four P's of marketing). …